Frequently Asked Questions

Q: How long have you been in business?
A: Comfort Hands Health Care Services was founded in Arlington, Texas in 2007.

Q: Is there a charge for an assessment?
A: Not only do we offer FREE assessments, we offer them within 1day of the initial call! We understand the short timelines and strain that clients and families are sometimes under when trying to create a safe and cost effective plan.

Q: Who pays the caregiver - you or me?
A: Comfort Hands handles all the billing, payroll, taxes, insurance and administrative responsibilities. We employ all of our staff to ensure the security and convenience you are looking for.

Q: What is Start + Plus
STAR+PLUS is a Texas Medicaid managed care program designed to provide health care, acute and long-term services and support through a managed care system. STAR+PLUS provides a continuum of care with a range of options and flexibility to meet individual needs. The program increases the number and types of providers available to Medicaid clients.

Participants of STAR+PLUS choose a health plan (HMO) from those available in their county, and receive Medicaid services through those health plans.

Through these health plans the STAR+PLUS program combines traditional health care (such as doctor visits) and long-term services and support, such as providing help in your home with daily activities, home modifications, respite care (short-term supervision) and personal assistance.

Service coordination is the main feature of STAR+PLUS. Medicaid clients, their family members and providers work together to help clients coordinate health, long-term and other community support services. READ MORE

Personal Home Care FAQs

Q: How do I get started in obtaining care?
A: Contact us by phone or send us an email. One of our professional service coordinator will be there to answer your questions.  We want to get to know you, and if you’re interested, we will schedule you a no-cost, no-obligation in-home assessment.

Q: What different service do you offer?
A: Comfort Hands is proud to offer a full range of non-medical home care services.  Our service coordinator can help you determine the specific services right for your situation.

Q: Is Medicare or Medicaid funding available for these services??
A: Medicare does not cover non-medical home care services.  Only if the consumer is eligible for home health care (skilled nursing), and home care services are then provided by the home health agency. Also there is a limit to the amount of service the consumer receives.

Medicaid offers some service for consumers needing home care services.  Personal Assistance Services (PAS) are non-medical home care service for consumer 21 and older.  Personal Care Services (PCA) are non-medical home care services for consumers 20 and under.

For more information, visit: http://www.dads.state.tx.us/services/personalcare.html

Q: How do the cost compare between live-in and hourly service?
A: Comfort Hands billing is at a fixed hourly rate not matter the time of day (some limited exceptions apply). Hourly care is available for a minimum of four consecutive hours.

Our live-in care is at a flat rate with no hidden fee policies make budgeting easy for the consumer and their families.

Q: How does Comfort Hands screen and hire personal care attendants?
A: Our experience and professional personal attendants offers our consumers safety, companionship, emotional supports and make sure they receive proper nutrition, medication reminder, and much more. 

Comfort Hands personal attendants are trained and experienced.  Our attendants are trained in nutritional guidance, fall prevention, CPR, and other health care training when needed.

Q: What if I need to speak to someone in the office after business hours?
A: Comfort Hands office staff is available to you 24 hours a day, 7 days a week, and 365 days a year when the office is closed; there is an on-call person available to help you.

Q: What is Consumer Direct Services?
A: Consumer Directed Services allows DADS consumers to hire and manage the persons who provide their services.

For more information, visit: http://www.dads.state.tx.us/providers/CDS/index.cfm